Graeme Bloor on Erik's improving operational efficiency with the VTEX geo location solution
Graeme Bloor, VP of Digital & IT at ERIK's discusses how COVID-19 uncovered a problem that ERIK'S didn't know existed.
After reaching out to the team at VTEX, ERIK’s was able to quickly solve their problem with the VTEX geo-location solution. Now shoppers can see if the products they want are available at their current location in real-time on the product page.
The geo-localization feature massively increased ERIK'S operational efficiency, significantly reducing call center volume. Due to the drop in communication volume, ERIK’s team experienced about 50% less workload, driving efficiency higher than pre-pandemic levels.
Read Erik’s full story here: https://vtex.com/en/blog/customer-stories/geolocation-transformed-operational-efficiency/